About the project
Potential Impact
  • Reduced time assessing new RFP's by upwards of 80%

  • Decreased cognitive load by using plain language

  • Better quality submissions due to improved clarity of RFP project goals

U.S. Digital Response (USDR) and the National Association of State CIOs (NASCIO) conducted a two-month user research project to understand how technology vendors evaluate incoming solicitations or Requests for Proposals (RFP's). Based on feedback, we proposed changes to solicitation templates to make them easier for vendors to assess and evaluate.

These findings were released in a joint USDR and NASCIO publication, February 2025.

USDR + NASCIO